Cloudoe offers the ideal solution for displaying in clear Pure Cloud contact center statistics. The agents and supervisors to see at a glance the status of the queues and if necessary take action immediately.
Simple and intuitive
The wall display solution is easy to configure your managers themselves.
Choose from three different layouts;
Determine per template which Queues are displayed;
Self-select the color thresholds to be displayed statistics;
Easily apply to the style of your business;
Give your employees access to manage the templates.
The PureCloud walldisplay is an affordable and scalable solution to set up templates to their own needs.
Your contact is more efficient because real-time information is presented to employees. Runners will have an immediate clear view of the status of their queues. At a glance, the number of employees, the call offer, afgehandelde- and dropped calls, service level and the actual queue information transparent.
Choose from one of six standard available languages: Dutch, English, German, French, Italian and Spanish.
Other languages are available upon request.
You control access to your employees to manage the templates and determines from which location a wall display may be started. In addition, you determine the limits of the statistical data and select which layout is used. The display capabilities consist of a plurality of queues horizontally, vertically, or the detailed contents of a single queue.