Recap Clouday 2026

𝗥𝗲𝗰𝗮𝗽 𝗖𝗹𝗼𝘂𝗱𝗮𝘆 𝟮𝟬𝟮𝟲🧡🏰
On April 16, the moment had arrived: 𝗖𝗹𝗼𝘂𝗱𝗮𝘆 – 𝗧𝗵𝗲 𝗛𝘂𝗺𝗮𝗻 𝗧𝗼𝘂𝗰𝗵.

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Diederik Jekel opened the day as our host. This was followed by an inspiring customer case from Social Deal, where Miro Grulovic and Kim Raijmakers took the audience through how Social Deal brings The Human Touch into practice every day.

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After that, our colleague Harry Berg delivered a keynote on AI in customer contact. This led into a panel discussion with Michel Delfosse, Rowena Boedhoe, Koen Lepelaar, Endre Davids and Stefan Mackaaij. The insights and conversations showed how innovation and humanity can strengthen each other.

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To close the program, Diederik Jekel delivered an engaging and interactive keynote.

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With The Human Touch as the central theme, conversations went beyond technology. It was about the role of AI, while keeping the human aspect at the core. During lunch breaks and the closing drinks, new connections were made and ideas were shared. This is where our slogan ‘Valuable Connections Made Together’ truly came to life. 🤝

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No one went home empty-handed. We introduced the one and only “𝗖𝗹𝗼𝘂𝗱𝗼𝗲 𝗬𝗼𝘂 𝗗𝗼” game: an interactive jar filled with questions and statements to spark conversations about everything related to customer contact.

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We look back with gratitude on a successful afternoon. A big thank you to our sponsors: Genesys, Talkdesk, and Polly.Help Knowledge Management, Seamly, AssistYou Group, and Texas Digital Systems Europe B.V and of course, to our speakers, guests, and the Cloudoe team. Together, we made it a special day.

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🎥 𝗪𝗲’𝗹𝗹 𝘀𝗵𝗮𝗿𝗲 𝘁𝗵𝗲 𝗮𝗳𝘁𝗲𝗿𝗺𝗼𝘃𝗶𝗲 𝘀𝗼𝗼𝗻, 𝘀𝘁𝗮𝘆 𝘁𝘂𝗻𝗲𝗱…

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