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Make every customer interaction a success!

Cloudoe offers customer contact solutions, fully tailored to the needs of your customers and organization.

What we do

Why choose Cloudoe as your customer contact center supplier?

Over 10 years of experience in customer contact

Due to our years of experience, we know how to efficiently optimise processes, how the implementation trajectory for improving customer contact works and how to offer you the best possible solution.

A personal partner who is always there for you

One of our biggest pillars is personal contact. At Cloudoe, we are always there for you and, in addition to our implementation team, we also have a great support team that will always help you find the answer to your question.

Always going the extra mile

Our support is always dedicated to provide an excellent service.  We think along with the challenges you face, even if it lies outside our direct sphere of influence. With our experience, we hae a thorough understanding on how to optimise processes and how to best assist our customers with the challenges they encounter.


More efficient and higher quality customer contact

Cloudoe designs and implements a logical customer contact landscape

Agents are smartly classified based on the agent's qualification


Scattered customer contact systems centralised into one central place

Cloudoe centralises all multimedia together in one central system; the omnichannel solution

The service level applies to all multimedia

All information is kept up to date in real time

Cloudoe creates dashboards based on the needs of each employee type


Central and digital knowledge overviews that are easily accesible

Cloudoe implements a customized knowledge center that can be used to retrieve knowledge for each business unit

The agent can consult the contact center during calls during which the contact center provides smart suggestions.

The knowledge center is used during the onboarding of agents, which accelerates their learning process.


Implementation of smart technologies and developments within the contact center world

Cloudoe uses AI technologies to improve customer contact, such as emotion detection during phone calls and automatic summaries of customer conversations.

Cloudoe stays up to date with the latest developments, and informs our customers about relevant new opportunities

We implement new insights and developments and provided clear onboarding processes for these new processes.


Workspace management dashboard

Get insight into all service levels and individual agents. This enables your organization to use data-driven strategies to optimize the customer contact funnel and agent performance.

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We are proud to work with
these organizations.

Discover Cloudoe's opportunities for your organization!

Dianne would love to talk to you!

Get in touch