Recap Overheid360 beurs

Recap overheid360 beurs

Last week, our team attended the Overheid360 event at the Jaarbeurs in Utrecht.

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It was a successful day filled with inspiring conversations about the future of customer contact. Our colleague Harry Berg also hosted a keynote titled "Everything and Nothing in Customer Contact."

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During the session, Harry explored the balance between AI and human interaction. Should your customer service consist of 90% AI and 10% human, or 10% AI and 90% human? The answer is different for every organization. Finding the right balance depends on your customers, your processes, and your service strategy. That's exactly what makes this such a relevant and timely topic. 🎤🤝

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We look back on a fantastic day filled with valuable conversations and new connections. A big thank you to everyone we had the pleasure of speaking with! 🧡

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Coming up next, we're hosting a breakfast session together with our partner Genesys on Thursday, July 2. During this morning session, we'll explore the theme:

"The hype is over. Now the real AI transformation begins."

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Only three seats are still available! If you'd like to join us, make sure to register as soon as possible via the link below

https://lnkd.in/ecT-6KKP